Author: Efuah Faler
October 3, 2017

Do you want to make a sale or make a customer?

If you really want to grow your business, instead of focusing purely on sales, focus on keeping your customers happy & loyal. Here’s how..

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Author: Efuah Faler
July 31, 2017

3 reasons why customer feedback matters to your online business

If you’re not asking your customers for feedback then you should reconsider. Find out why it’s so important particularly if you run an online business.

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Author: Efuah Faler
June 8, 2017

25 Really Useful Customer Service Resources

Blogs, books, social media and apps that will help you reach your customer service goals in 2017.

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Author: Efuah Faler
May 11, 2017

How to Turn Passives Into Promoters

Some would say that passives are the trickiest customer group to tackle. They don’t dislike you but they’re not exactly your biggest fans. So where do you begin with trying to turn them into promoters?

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Author: Efuah Faler
April 11, 2017

3 NPS Best Practices to Drive Revenue Growth

Companies like Apple and Amazon use the Net Promoter Score to achieve significant revenue growth. Discover the NPS best practices they follow to get there.

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Author: Efuah Faler
March 9, 2017

5 Steps for Dealing with Difficult Customers

Dealing with difficult customers is one of the most challenging parts of a customer service job. Discover the tried and tested ways to guarantee success.

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Author: Efuah Faler
February 20, 2017

What is a Good Net Promoter Score?

So what’s considered a good net promoter score? It’s one of the most popular questions businesses ask us. And in this post we’ll reveal the answer.

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Author: Efuah Faler
January 24, 2017

Email Subject Lines that will Increase NPS Survey Responses

NPS Surveys are great! But before your customer can complete one, they need to open it. Here are the email subject lines that will increase response rates.

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Author: Efuah Faler
January 9, 2017

What are the Benefits of Net Promoter Score?

It’s one of the most popular customer loyalty metrics. But why? Discover the benefits of Net Promoter Score compared to other measures.

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Author: Efuah Faler
December 7, 2016

Customer loyalty round-up #26

Check out our latest compilation of top customer loyalty articles!

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